Policies

Preparation:

  • Wear comfortable clothing.
  • Be prepared for body temperature fluctuations.
  • We recommend not eating a big meal within 45 minutes prior to class.

Studio Policies:

  • Please arrive 15 minutes before class begins to check in at the front desk.
  • For the benefit of all students, late entry is not permitted under any circumstance.
  • Clients will be admitted into the studio no earlier than 15 minutes before class begins and must leave within 15 minutes after class ends.
  • We only accept credit/debit cards.  We do not accept cash payments.
  • Please remove your shoes and silence your cell phone upon entering the space.
  • No electronic devices, food or glass is permitted inside the dome.
  • All classes take place inside a dark dome. Headphones will be provided.
  • We ask that all students update their account with a current credit card prior to arrival.
  • You must be 18 years or older to participate.

Cancellation & No-Show Policies:

If you have not checked in 2 minutes prior to class beginning, your spot will be given away to someone on the waitlist.

  • If you cancel your reservation online at least 6 hours prior to class beginning, you will retain that credit for future use automatically.
  • No-Show & Late Cancellations – Drop Ins, Packages, Limited Memberships, & Workshops: If you do not cancel your reservation online at least 6 hours prior to class your class credit will be deducted from your account.
  • No-Show & Late Cancellations – Unlimited Memberships: If you no-show or do not cancel your reservation online at least 6 hours in advance, you will automatically be charged $20 to your credit card on file.

Refund & Transfer Policies:

  • We do not offer refunds for any class packages, memberships, workshops, events, trainings, or products.
  • All class packages, memberships, workshops, event & training credits are non-transferrable, and must be used by the original purchasing client.

Membership Policies:

  • All memberships (Unlimited & Limited) are billed on a monthly recurring basis, and auto renew every month until they are canceled.
  • There is no minimum commitment.  Cancel anytime online prior to the next billing cycle.
  • To pause your membership, email the studio at least 7 days prior to your preferred pause period.  One pause period of at least 2 weeks is permitted per year.
  • All memberships begin on the date of purchase.
  • Membership prices are subject to change with prior written notice.

Package Policies:

  • All packages (drop in, 5 pack, 10 pack) expire 12 months after the date of purchase.
  • Exclusions for special offers may apply.

Pop Up Event Policies:

  • If you cancel your reservation online at least 24 hours prior to the event start time, you may reuse 95% of the ticket cost toward any future Frequency Pop Up Event.
  • All cancellations made within 24 hours of the event start time forfeit the entire Event credit.

Lost & Found:

  • Frequency is not responsible for any lost or stolen items.
  • Please email the studio directly and we will do our best to help you find your lost item.